Before you book
- Bring collection addresses, appointment times and planned stops together.
- Keep the organiser’s and travelling passenger’s contact details separate.
- Include luggage, pickup-sign wording and useful collection instructions.
- Outline recurring journeys or separate guest arrivals before agreeing arrangements.
One clear itinerary
Bring together collection addresses, appointment times and the details of the person travelling. For several stops or a changing schedule, discuss the itinerary before deciding between individual journeys and hourly hire.
Mayfair appointments need the particular address
Historic buildings and shopfronts on a Mayfair street in London.
A Mayfair meeting, hotel reservation and shopping appointment can involve different entrances even within a short itinerary. Give the full address and the reception or venue named by the host. Keep the organiser and passenger contacts separate, then list fixed appointment times before adding flexible stops between them.
Booking on someone’s behalf
Keep the organiser and passenger details distinct. Include the passenger’s contact information, any requested pickup-sign wording and the practical information needed for collection.
Recurring or more involved travel
For repeated journeys, several passengers arriving separately or a schedule managed by an assistant, send Ascend the outline first. The arrangements can then be discussed against your requirements.
Turn guest arrivals into a usable brief
For a visitor arriving by air or rail, add the flight or train to the first destination and appointment time. If several colleagues arrive separately, list their contacts and collections individually. This makes it clear who travels together and which journeys need separate coordination.
Canary Wharf: allow for the final approach
Canary Wharf's skyline from Greenland Dock in Surrey Quays, photographed in September 2025.
Use the office or venue’s street entrance when briefing a Canary Wharf arrival. Reaching the building is one stage; reception, visitor registration or a final walk may come next. For guests joining from separate flights or trains, connect each arrival with its own passenger contact and first appointment.
Prepare the information your team needs
If your organisation needs a booking reference, cost centre or specific billing name, raise it before confirming the arrangement. Check the journey details together with any agreed business requirements. A travel confirmation, payment receipt and final journey invoice serve different purposes.
A LITTLE MORE CLARITY
Your questions, answered.
Can an assistant book for an executive or guest?
Yes. Provide the booker’s contact separately from the traveller’s, with the itinerary and any optional pickup-sign wording. Identify who can authorise or clarify a change to the travel plan.
How should we arrange a day with several meetings?
List the collection, each appointment address and its expected duration. Discuss whether the same vehicle is needed between meetings or whether separate transfers suit the schedule.
Can we discuss recurring company travel?
Yes. Send the type of journey, expected frequency and how your team organises bookings. Commercial terms, account facilities and coordination requirements are agreed individually.
What details help with a visiting colleague’s arrival?
Provide the flight or train, passenger contact, first destination and time they need to be at reception. Add any helpful entrance information and keep the itinerary contact clear.